If you're a B2B SaaS founder or CS leader dealing with:
- Churn creeping up quarter after quarter
- Messy onboarding that creates escalations
- Renewals handled last-minute (or lost completely)
- No clear path from sale to expansion
You don't need another hire. You need someone who's done this before
I help B2B SaaS companies ($2M-$15M ARR) reduce churn and drive expansion through post-sale execution.
This isn't consulting theater. This is hands-on work that delivers results:
✓ Onboarding & Adoption Audit
I map your current customer journey, find where people drop off, and fix it.✓ Escalation Reduction Playbook
Stop firefighting. I build the processes that prevent issues before they become tickets.✓ Renewal & Expansion Motion
I install a repeatable system so renewals aren't surprises and expansion is proactive, not reactive.✓ Customer Success Plans That Work
Not templates. Actual frameworks tailored to how your business operates.✓ Team Training
Your CS team (or sales team wearing a CS hat) gets the playbooks and coaching to sustain this.✓ Executive Dashboards
Weekly updates so you know exactly what's improving and where we're headed.
Investment: $10,000 - $15,000 (fixed scope, 60-90 days)
Timeline: We start within 7 days of signing
You're a great fit if:
- You're a B2B SaaS company doing $2M-$15M ARR
- Your Customer Success team is 0-2 people (or non-existent)
- You've recently hired sales but post-sale is chaos
- Churn is becoming a revenue problem
- You need results now, not in 6 months
I'm not a generalist. I've spent my career in the trenches of Customer Success:- Owned $700K+ ARR books with 100% renewal rates
- Built CS playbooks, hired teams, and scaled processes that stick
- Managed technical integrations, APIs, and complex multi-stakeholder projectsTranslation: I know what actually works when you're under pressure, under-resourced, and can't afford to get it wrong.
1. Book a 15-minute call
We'll dig into your biggest post-sale pain point and I'll tell you if I can help.2. I send you a simple scope
Clear deliverables, timeline, price. No surprises.3. We kick off within a week
You start seeing improvements in the first 30 days.
© Gregory Duke Consulting. Building better customer outcomes.